Product Warranty/Terms & Conditions of Sale

Necessary Legal Stuff

GENERAL DIGITAL CORPORATION

OPTICAL BONDING LABORATORIES

(hereinafter Seller)

STANDARD TERMS AND CONDITIONS OF SALES

(See also TERMS AND CONDITIONS FOR CUSTOMER-CONSIGNED MATERIALS)
 

1. ENTIRE AGREEMENT

This document contains the entire and only agreement between the parties hereto relating to the subject matter hereof, and any representation, affirmation of fact, and course of prior dealings, promise or condition in connection, therewith, or usage of the trade not incorporated herein, shall not be binding on either party. The rights and obligations contained herein shall inure to and bind upon the parties, their legal representatives, successors, and permitted assigns.
 

2. ACKNOWLEDGMENT AND ACCEPTANCE

Acknowledgment and acceptance of any order by Seller is expressly limited to and made conditional upon the terms and conditions contained herein. Any of the Buyer’s terms and conditions which are in addition to or different from those contained herein and which are not separately agreed to in writing (except additional provisions specifying quality, character of the products ordered, and shipping instructions) are hereby objected to and shall be of no effect. The Buyer shall be deemed to have assented to all terms and conditions contained herein if any part of the products described herein is accepted.

A. Pre-Order Acknowledgments

i. Buyer must supply a minimum of one (1) fully functional test kit (video controller, backlight controller, digital cables, inverter, and other necessary materials) to allow Seller to fully inspect and evaluate the display(s) before and after optical bonding or enhancement of the display(s).

a. If Buyer elects not to supply a complete kit, Buyer accepts that they assume all risk associated with the optical enhancement(s) process, since Seller will not have the means to properly test and inspect the display(s).

b. Or, Buyer can elect to contract Seller to provide a test kit as a separate line item.

ii. Buyer understands and accepts that if Seller is required to open or modify the OEM display(s) to perform its optical enhancement services (e.g., film enhancement, optical bonding, backlight replacement), then the OEM warranty will most likely become void.

iii. Buyer understands and accepts that each display is unique in terms of its physical construction, performance (environmental, electrical, optical) and durability. Seller must gain experience with each display before it can fully optimize an optical enhancement solution in a production environment. 

iv. Buyer understands and accepts that each application has unique performance requirements (e.g., environmental, shock, vibration, altitude). Depending on the complexity of the application requirements, Seller may be required to conduct an iterative design process that requires collaborative Buyer testing to arrive at a result that is fully compliant with the Buyer’s specific needs.

v. Buyer understands and accepts that each  of the Seller’s optical enhancements may incorporate unique components (e.g., films, cover glass, heaters, EMI filters, touch sensors), enclosures/brackets, bonding substances (e.g., silicone, epoxy) and various processes and procedures.

vi. Seller highly recommends that any new optical enhancement service incorporate the following design life cycle to ensure the best production run results:

a. Buyer supplies two or more displays (with test kit) to Seller for evaluation of the displays and to allow preliminary feasibility study. Buyer should provide two or more displays in the event that any are damaged during evaluation or shipment.

b. Seller develops a prototype to test recommended optical enhancement(s)  and associated processes. The prototype will be supplied to Buyer for inspection, testing, and constructive feedback or approval.

c. Seller performs enhancement(s) to a small and limited number of pre-production units to ensure that processes developed during engineering prototype development are correctly implemented in a production environment. Pre-production units are evaluated by Seller and Buyer for product acceptance before proceeding to full production. Modifications to the physical design and associated processes may be changed during and after this phase in an effort to meet full compliance and achieve optimal production yields.

d. Full production commences.

vii. Buyer understands and accepts that a yield loss is to be expected during the optical enhancement process due to the sensitivity of displays and the complexity of the optical enhancement process. All yield losses are assumed by the Buyer.

a. Seller makes no promises of yield loss during the initial evaluation and prototyping phase of product development. It is during this phase that Seller’s engineers must learn each display’s “personality,” nuances and limitations.

b. Higher yield losses are possible during pre-production as processes developed during the prototype phase are put to a practical test. Modifications to the original formula may be made during and after this phase to improve future yields.

c.Once Seller enters into the Production phase, they expect that the optical enhancement processes are thoroughly tested, mature and proven. Therefore, anticipation is for the yields to be ≥ 95%, provided pre-production results have achieved consistent results and full compliance.

B. Delivery Receipt

i. Buyer has fourteen (14) days after receipt of enhanced displays to report any failures discovered during incoming test and inspection. 

a. Testing must be performed before Buyer applies any additional display enhancement, or integration into finished product or another subassembly.

b. Testing conditions cannot exceed those specified by the Seller, the OEM manufacturer, or the mutually agreed upon Statement of Work and control drawings.

ii. Buyer must handle the sensitive electronics in accordance with Seller’s and OEM’s recommended guidelines.

iii. Buyer must comply with Seller’s integration recommendations. Otherwise, Buyer runs the risk of damaging the optical enhancement display assembly. Evidence that improper integration techniques used may result in Seller’s warranty being voided.

C. Repair

i. Buyer must pre-authorize Seller’s technicians to perform up to one (1) hour of evaluation per display at standard repair rates.

a. Buyer must supply Seller with a purchase order before Seller will perform its evaluation.

b. During this evaluation, Seller will assess the nature of the failure, the feasibility of repair and issue a repair estimate to Buyer.

c. In the event a problem is found, or the Buyer authorizes further repair action by Seller’s technicians, a fee will be charged, unless deemed to be covered by the warranty.

d. The repair estimate is an approximation based on initial visual and functional inspection. Other complications can be discovered after the display is disassembled and repair efforts are started.

ii. Buyer must supply a fully functional test kit (video controller, backlight controller, digital cables, inverter, and other necessary materials) to allow Seller to fully inspect and evaluate the display before and after performing repair services.

a. If Buyer elects not to supply a complete kit, Buyer accepts that they assume all risk associated with the optical enhancement, since Seller will not have the means to properly test and inspect the display(s).

b. Buyer can elect to contract Seller to provide a test kit as a separate line item.

iii. Films could get contaminated during the cleaning process. If they do, Seller will attempt to salvage/replace, to the best of its ability. Buyer can provide extra films if needed. Seller can provide films, if available, for an additional fee.

 

D. De-Bonding

Although Seller has a high success rate with de-bonding most optical bonds, success is highly dependent upon a variety of factors such as bond thickness and materials, overlay type, and mechanical considerations.

i. De-bonding or film delamination is extremely difficult and can potentially damage a display or overlay. Therefore, Buyer assumes all risk and responsibility of electrical and physical damages to the display and overlay during the de-bonding process.

ii. Buyer is responsible for all labor charges incurred during the de-bonding or delamination process, regardless of the outcome or success of the process.

iii. Re-bonding a previously de-bonded or delaminated display or overlay increases the risk of delamination of successive bonds due to contamination of the bonding surfaces. Although Seller has a superb success rate, a guarantee that all recycled parts can be successfully re-bonded cannot be granted.

iv. Although Seller uses best practices to clean de-bonded or delaminated surfaces, Seller may recommend a super-cleaning (e.g., plasma etch) to minimize contamination and promote improved adhesion.

E. Re-Bonding

i. The fee to re-bond previously de-bonded displays and overlays will be dependent upon volume. Therefore, the unit cost to repair may exceed the original purchase price, especially if the purchase price included volume discounts.

ii. Any parts that were damaged or cannot be reused (e.g., snap-in frames, gaskets) as a result of disassembly or de-bonding, must be:

a. Consigned to Seller; or

b. Buyer will be charged a fee proportional to the volume that Seller must purchase to replace said parts and materials.

F. Inspection Criteria

i. Unless otherwise mutually agreed upon in writing, all bonded and optical enhancement assemblies will be inspected to Seller’s Optical Bonding Laboratories inspection criteria.

ii. As a rule of thumb, or in the absence of specific inspection criteria, Seller may invoke the following additional inspection criteria for establishing baseline acceptance:

a. Displays will be inspected to OEM inspection criteria.

b. Overlays (including touch sensors and filters) will be inspected to OEM inspection criteria.
 

3. WARRANTY

Seller warrants that, upon delivery to the Buyer, the product sold thereunder shall be free of defects in materials and workmanship and that such product shall substantially conform to the specifications provided by Seller. 

A. Warranty Commencement and Duration

i. This Warranty commences on the date of delivery to the Buyer unless another time for commencement has been negotiated between Seller and Buyer prior to such delivery. Should the product be delivered through a third party (UPS, USPS, Federal Express, etc.), the warranty period shall commence on the date that such third party receives the product unless another time for commencement has been negotiated between Seller and Buyer prior to such delivery.

ii. The duration of the Warranty shall be one (1) year from the date of delivery as set forth above.

B. Return of Product

This Warranty shall be effective only if Seller receives notice of such defects in materials and workmanship during the period of the Warranty stated above. After Seller receives such notice, Buyer shall obtain a Return Material Authorization (hereafter RMA) number. To obtain an RMA number, Buyer shall contact Seller’s Customer Service Department, with the model number(s), serial number(s), and original purchase order number(s) of the product(s). Buyer shall include a brief description of the problem or failure mode experienced. Buyer shall conspicuously mark the outside of the package containing the product(s), with the letters “RMA” and the number assigned by Seller. Any package returned without RMA and the RMA number clearly visible will be rejected at Seller’s receiving dock. After Buyer has provided notice and obtained the appropriate RMA number, Buyer shall return the product, upon request, to General Digital Corporation, 8 Nutmeg Road South, South Windsor, CT 06074, not later than thirty (30) days after Seller’s receipt of notice of the alleged problem or failure mode. Buyer shall prepay all transportation charges for return of the product(s) to Seller. Seller shall pay for the cost of sending the product(s) back to Buyer. Transportation charges to Buyer shall be deemed Best Way and any other transportation charges shall be at the Buyer’s cost. All costs of customs clearance, shipping, and any other related charges for transportation outside of the contiguous 48 United States, shall be at the Buyer’s expense. After Buyer’s compliance, Seller shall, at Seller’s option, repair or replace the product(s).

Excluded from this Warranty are all problems or failures resulting from:

i. Improper or inadequate maintenance of the product by the Buyer;

ii. Unauthorized opening, servicing, or modification of the product by any means;

iii. Operation of the product outside its environmental specifications;

iv. Neglect, misuse, abuse or accidental damage of the product;

v. Loss of illumination source (e.g., bulbs, LEDs) beyond their expected lifetime;

vi. User-replaceable fuses;

vii. Modification or integration with other components not covered by a Seller warranty when such integration increases the likelihood of problems, failures, or damage.

Further, this warranty is between Seller and Buyer only, and does not extend to Buyer’s customers or users of Buyer’s products. In addition, and in the event that Buyer integrates Seller’s product with components manufactured or supplied by any other company, this warranty shall only relate to defects in materials and workmanship of Seller’s product, and not to problems with, or failures of, Seller’s product caused by other components integrated with it. Seller’s rendering of technical advice and/or assistance or Seller’s performance of service work in connection with Buyer’s order of the product(s) shall not change or enhance this warranty in any way. Buyer’s reliance on Seller’s skill or judgment to select or furnish suitable goods shall be at Buyer’s risk. Seller shall not be liable for any direct, indirect, special incidental, or consequential damages including, but not limited to, loss of profits and/or destruction of other property, caused by any application of the product(s) and/or its integration with other components. Seller’s liability shall be limited to the amount paid by the Buyer for the product(s). The aforementioned remedies are in lieu of and exclude all others. Buyer assumes all other risks and liabilities for loss, damages or injury, whether or not caused by Seller’s negligence, to persons or property and arising out of, connected with, or resulting from, the use of Seller’s products or services either alone or in combination with other products or services. Seller specifically excludes any and all other warranties, written or oral, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

C. Warranty May Be Voided by Seller if:

i. Buyer handles or repackages optical enhancement display assembly improperly (e.g., lack of ESD, poor repackaging, dirty inspection environment) or not in accordance with best practices.

ii. Buyer does not follow Seller recommended integration procedures (e.g., star approach to mounting, even pressure on all display edges, etc.).

iii. Buyer performs additional optical enhancement services that potentially affect the bond (e.g., uneven surface pressure) or the bonded surfaces (scratches, digs, etc.).

iv. Buyer’s integration techniques affect the bonded assembly.

v. Buyer exposes the product to an environment (e.g., shock, vibration, temperature, altitude) for which Seller did not agree upon in the Statement of Work.
 

4. SPECIAL PRODUCTS

The following provisions are to be considered a part of all Special Product Acknowledgments and Orders. Special Product Orders are those calling for products not contained in Seller’s current catalog and price list, or those requiring modifications to catalog products or those requiring sample, environmental, mechanical or life testing, 100% reliability screening, quality conformance qualifications, or any combination thereof. These provisions supersede any part of the other clauses relating to the same project.

A. Delivery dates are best estimates only and are subject to (1) Receipt by Seller of order and negotiated specifications containing, where applicable, all quoted waivers and/or exceptions; (2) successful, first time passage of products submitted to electrical performance test, to environmental and/or life test processing as required by applicable specifications.

B. Seller assumes no responsibility for, nor refund or replacement of, products shipped at the Buyer’s request prior to successful completion of acceptance and/or qualification test performed by Seller, except those subject only to Buyer’s incoming visual inspection.
 

5. PATENTS

Seller shall defend any suit or proceeding which is based on a claim that any product(s), or part(s) thereof, furnished under this contract constitutes an infringement of any valid United States patent, if notified promptly in writing and given authority, information and assistance for the defense or settlement of same. In case said product(s), or part(s) thereof, is in such suit held to constitute infringement and the use of said product(s) or part(s) is enjoined, then Seller shall at its own expense and at its option, either procure for the Buyer the right to continue using said product(s) or part(s), or replace same with non-infringing comparable product(s), or modify it so it becomes non-infringing, or refund the purchase price thereof. The forgoing states the entire liability of Seller for patent infringement by said product(s) or part(s) thereof.
 

6. TERMS OF PAYMENT

Unless other arrangements are made, standard payment terms for sales to established customers within the United States of America are Net Thirty (30) days from date of shipment. International sales require advanced payment by wire transfer (electronic funds transfer). All unpaid invoices will be charged 1% interest per month and a late fee. Interest accrues from the day the invoice is past due.

A. In the event of default of payment when due, all costs of collection, including attorney’s fees and court costs, shall be paid by the applicant.

B. Any credit extended to the applicant may be reduced or eliminated in the event Seller, in its sole reasonable discretion, determines that the applicant's payment history, financial situation, or ability to pay is impaired.
 

7. SECURITY INTEREST

A security interest in all goods and equipment purchased shall be retained by Seller until payment in full has been received for such goods and equipment, and Seller may file UCC-1 forms to perfect its security interests.
 

8. TITLE AND DELIVERY

All shipments within the forty-eight (48) contiguous United States by Seller shall be F.O.B. point of shipment. Title to hardware products and risk of loss pass to Buyer upon delivery to carrier at shipping point. Buyer shall pay all transportation and storage charges. Seller will select the carrier if Buyer does not. Claims for shortages must be made within Ten (10) days after receipt of the order.
 

9. CONTINGENCIES

Seller shall not be responsible for any failure to perform due to unforeseen circumstances or to causes beyond its control. Examples of such causes are: Acts of God, War, Riot, Embargoes, Acts of Civil or Military Authorities, Fire, Floods, Accidents, Strikes or Shortages of Transportation, Facilities, Fuel, Energy, Labor or Materials. Seller may defer delivery for a period equal to the delay caused by such contingency.
 

10. CANCELLATION

A. Default

i. If Buyer defaults, Seller may decline to make further shipments and/or may terminate Buyer’s order without affecting Seller’s rights and remedies including, but not limited to, any right to cancellation and bill-back charges. If Seller continues to make shipments after Buyer default, action shall not constitute a waiver nor affect Seller’s legal remedies.

B. Cancellation: Standard Products

i. Buyer is responsible for one hundred percent (100%) payment if any order scheduled for delivery within thirty (30) days is canceled. Upon written notice to Seller, Buyer may cancel any order for standard products scheduled for shipment beyond thirty (30) days after Seller receives Buyer’s cancellation notice. Buyer shall be liable for any applicable bill-back charges resulting from such cancellation. Buyer shall also pay, as a rescheduling/ restocking charge, twenty-five percent (25%) of the price specified on order sheet for each canceled product unless Buyer reschedules the order for delivery within one hundred twenty (120) days.

C. Cancellation: Custom Products

i. If Buyer cancels orders for products containing design, markings, packaging or other specifications unique to Buyer, Buyer shall pay the following cancellation charges in addition to any applicable bill-back charges.

Percentage of Purchase Price
to be Paid Upon
Cancellation Notice
Number of Days Before
Scheduled Delivery that
Written Cancellation is Received
100 0-30
75 31-60
50 61-90
20 91-120

 

11. SEVERABILITY

In case any one or more of the provisions or parts of a provision contained in this agreement shall for any reason be held to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision or part of a provision of this agreement but this agreement shall be construed as if such invalid, illegal or unenforceable provision or part of a provision had never been contained herein.
 

12. ARBITRATION

Any controversy or claim arising out of or relating to this agreement shall, at the option of either party, be settled by arbitration in accordance with the rules of American Arbitration Association. In the event of a violation of the provisions of paragraph 13, General Digital shall be entitled to injunctive or other relief to enforce its rights under this agreement without prejudice to its rights under this paragraph. Such injunctive or equitable relief shall not preclude the award of monetary damages, if appropriate. The parties acknowledge that, by agreeing to this provision, each waives its right to a jury trial in exchange for a quicker and less expensive method of resolving any dispute concerning this agreement or anything relating thereto.
 

13. CONTROLLING LAW

This Agreement shall be governed by, subject to, and construed according to the laws of the State of Connecticut. For purposes of applying to Connecticut law, this Agreement shall be deemed to have entered into and wholly performed in Connecticut. Buyer warrants, and it is a condition of this acknowledgment,  that Buyer has complied, and will continue to comply with applicable laws, regulations, and order of the United States Government, and of any state or political subdivision thereof, including all statutes, regulations, and directives that are applicable to Buyer's purchase thereunder. Without limiting the foregoing, Buyer further warrants that they have complied with all applicable provisions of the Fair Labor Standards Act of 1938, as amended; and all regulations and orders issued by the U.S. Department of Labor, as well as U.S. export regulations including, but not limited to, the International Trafficking and Arms Regulations (ITAR). Buyer further agrees to defend, indemnify and hold Seller harmless from and against claims, losses, damages, costs and expenses that may be sustained by reason of Buyer's failure to meet any of the above requirements.
 

14. PROPRIETARY RIGHTS AND CONFIDENTIALITY

A. Rights in any and all of Seller’s information, know-how, trademarks, data, trade secrets, inventions, patents, plans, drawings, specifications, processes, designs, etc., whether or not acquired or reduced to practice during the course or as a result of this order, shall remain the property of Seller and Seller shall not be obligated to provide any of such property to Buyer. Buyer shall obtain no rights in any of such property and the price charged shall include no consideration for such property unless specifically so stated on the face of Seller’s Standard Terms and Conditions of Sale. Listing as a separate line item and separately billing for Non-Recurring Engineering (Engineering Services) does not accrue to Buyer rights in any of the aforementioned property of Seller, unless specifically stated on the face of Seller’s Standard Terms and Conditions of Sale.

B. Buyer acknowledges that propriety property of Seller is a valuable business asset of Seller and that unauthorized use or disclosure of such would result in irreparable damage to Seller. Buyer agrees that it will:

i. use proprietary information of Seller only for the purposes intended and necessitated by this order, not otherwise use or disclose any proprietary information of Seller without Seller’s express informed written consent;

ii. take all reasonable precautions to insure protection against use or disclosure;

iii. and return, at Seller’s request, all proprietary property of Seller which is in the possession or control of Buyer.

C. Any data, information, specifications, processes, drawings, designs, plans, know-how, etc. of Buyer supplied to Seller in conjunction with this order must be considered free from proprietary restrictions, unless expressly agreed otherwise in writing, signed by and authorized by an officer of General Digital Corporation.
 

15. TERMS AND CONDITIONS FOR CUSTOMER-CONSIGNED MATERIALS

Orders are subject to the following Terms and Conditions, which are in addition to the standard Terms and Conditions (attached hereto).

A. Consigned parts shall be shipped to General Digital Corporation (Seller) in such manner as to avoid mechanical or electrical damage. Seller will inspect incoming consignments and may reject the shipment if it is not properly packaged. Return freight shall, in such event, be the responsibility of the consigner. Shipping instructions for Buyer Consigned Materials are included with Seller quotations.

B. All displays will be tested for compliance with the display manufacturer’s specifications at incoming inspection. Buyer may be required to provide display controllers, cables, and other materials, in the event that Seller does not have them in-house.

C. Buyer agrees to accept any and all yield losses of consigned displays damaged in-process.  Yields are expected to be in excess of 90% for small quantities, increasing to 98%+ in production. However, this cannot be guaranteed for small orders (less than 100 units).

D. Finished product will be returned to the Buyer using original packaging, unless excessively damaged in shipment. In this event, Seller will ship in best available packaging.

E. Finished product warranty is limited to replacement of bonding only in the event of bond failure due to delamination or discoloration, within a period of one year from invoice date. Display failures are specifically excluded from this warranty.

F. Buyer must notify Seller of any rejected material within 10 days of receipt of said material.  Rejected material may only be returned to Seller with an authorized RMA. Seller quotation number must be present on all purchase orders and will indicate Buyer’s acceptance of all conditions, exceptions and clarifications identified above.

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Contact Info

General Digital Corporation
8 Nutmeg Road South
South Windsor, CT 06074

United States of America


860.282.2900 (Local & International)
800.952.2535 (Toll-Free U.S. & Canada)


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