Tracker 4See™

Remote Diagnostics and Maintenance of Your LCD Monitors

General Digital’s™ Tracker 4See™ is the industry’s first IP-addressable LCD micro-controller designed specifically to provide our technicians with the four C’s of LCD monitor management: Calibration, Configuration, Control and Correction, all via a Web-driven interface.

“The Tracker 4See™ will forever revolutionize the way our customers manage their global distribution of LCD monitors.”

• Allows GDC Technicians to Remotely Assess a Monitor’s:
• Operational Health
• Fault History
• Diagnose On-going Faults Remotely Over the Internet Via a Web Interface
• Provide Replacement Parts and Replacement Instructions to Resident or Local 3rd Party Service Personnel
• Reduce Prolonged Downtime and Costly Shipping Charges by Diagnosing Monitor in the Field
• Calibration and Configuration Performed by a Trained GDC Technician
• Video Controller BIOS and Tracker Firmware Field Upgradeable

The Tracker 4See™ controller is interfaced directly to your monitors’ major electronics, including the Digital View^® video controller, the backlight inverters, the power supply, and the cooling fans. The Tracker 4See™ controller supports the complete Digital View^® command set, which can be exercised through our Web interface.

The Tracker 4See™ also retrieves vital data obtained from the integrated sensors that report temperature, inverter current, power supply voltages, and fan speed, all on demand.
General Digital™ can perform the four C’s in Tracker 4See™-equipped monitors, wherever they are deployed in the world, provided they are connected to the Internet.

Calibration
Often, monitors are installed by unionized labor, or by individuals who have not been properly trained in LCD monitor calibration technique. With Tracker 4See™, the trained technician can optimize the performance of the LCD by calibrating the clock, phase, image and color settings.

Configuration
Technicians can configure the Digital View^® video controller’s advanced features, such as the video sources supported, and the Picture-in-Picture size and location, to name a few. Via our Trim tables, General Digital™ technicians can customize the fault conditions of the electronics, the performance of the cooling fans and backlight, and edit the list of e-mail contacts to be notified in the event of a fault, all according to customer-specific requirements.

Control
Via our web interface, authorized technicians can execute any of General Digital’s™ video controller commands including, but not limited to:

• Video Source Selection
• Picture-in-Picture Control
• On-screen Display Control
• Monitor On/Off
• Calibration
• Picture and Image Settings
• Backlight Control (Includes On/Off and Dimming)
• Fan Activation and Speed Control

Correction
The Tracker 4See™ allows technicians to query the Digital View^® video controller, as well as retrieve valuable operational and environmental feedback from a variety of embedded sensors to obtain:

• Video Source Horizontal and Vertical Resolution and Frequency
• Internal Ambient Temperatures
• Current Fan Speed Command and Fan Speed
• Ambient Brightness and Backlight Brightness
• Inverter Current
• Power Supply Voltages

Fault information is displayed on the screen to alert local operators and record it in non-volatile memory in an event log, with a date and time stamp. With this data, General Digital™ technicians can evaluate the operational health of the electronics, view failure log history, and diagnose and troubleshoot ongoing faults.

Benefits
In summary, the Tracker 4See™ provides many benefits, including:

• Improved Customer Service and Reduced Cost of Ownership
• Calibration Performed by a Trained Technician
• Early Detection of Minor Faults
• E-mail Alerts
• Instantaneous Operation and Fault Status Via Web Interface
• Reconfiguration of the Performance Profile in the Field
• Field Upgradeability of the Video Controller BIOS and Tracker 4See™ Firmware
• Reduced Cost of Ownership
• Minimized Downtime (On-line Diagnosis, In-field Repair)
• Avoidance of Costly Shipping and Customs Charges for Repair
• Extended Monitor Longevity Resulting from Soft Failure Algorithms