General Digital^™ Repair Services

In the Unlikely Event the Necessity Arises

Request an RMA
Inspection & Claim Procedure

Manager: Don Lundberg	Phone: 860.282.2900, Option 4 (ext. 137)
Hours: Monday–Friday, 8:00 AM–4:00 PM EST	Fax: Please call

Request an RMA (Return Material Authorization)

In your correspondence, please provide the following information:
· Company name
· Company address
· Contact name
· Contact phone and fax numbers
· E-mail address
· Product P/N
· Model number
· Serial number

If you leave a message, you can expect to receive a reply within one business day.

And please, treat your equipment with care. When returning your LCD monitor or other General Digital™ products, ALWAYS ship in the original packaging. Service time will be greatly increased for unanticipated repairs.

Note: If you do not have the original packaging, contact the Service Department to arrange to have all necessary packaging materials sent to you – for which we will charge a nominal cost. It’s inexpensive insurance for ensuring the safest transport of your product, and a quicker turnaraound time.

Inspection and Claim Procedure

Please inspect units upon receipt for any damage. General Digital™ packages its products to the highest standard; unfortunately, damage can still occur due to careless handling during shipment.

Should any damage become apparent during inspection, shipping insurance requires that the carrier be notified within 15 days of receipt of the shipment. Also, the Shipping Department requires 5 days to complete notification to the shipper.

This requirement means all packages should be inspected upon receipt and the Shipping Department notified of shipping damage within 10 days of signing for receipt of the package. All packaging (i.e., boxes, foam, inserts and bubble wrap) should be retained for inspection should damage be found. Notification outside the 10-day time frame will result in any shipping damage claim being denied.

For damage claims, notify the Shipping Department by phone at 860.282.2900, extension 129.